Eco Shine Auto Spa Privacy and POPIA Policy
Last updated: 21 May 2026
Eco Shine Auto Spa respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, make a booking, contact us, sign up for a profile, make payment, or use our services.
This policy is intended to align with the Protection of Personal Information Act, 4 of 2013, known as POPIA. POPIA sets conditions for lawful processing of personal information, including accountability, processing limitation, purpose specification, security safeguards, openness, and data subject participation.
1. Information We Collect
We may collect the following personal information:
Name and surname
Email address
WhatsApp or phone number
Vehicle make and model
Vehicle number plate
Booking date and time
Service selected
Vehicle type
Location or address
Parking bay number
Special instructions
Payment status or payment reference
Profile details, where you choose to create a profile
Communication history with us
We may also collect basic technical information when you use our website, such as browser type, device type, and website usage data.
2. How We Collect Information
We collect information when you:
Submit a booking form
Create or sign into a customer profile
Contact us on WhatsApp, email, phone, or social media
Make a payment or receive a payment link
Request a quote
Use our website
Subscribe to a service
3. Why We Collect Your Information
We use your personal information to:
Create and manage bookings
Contact you about your booking
Send payment links or payment confirmations
Provide vehicle cleaning services
Save your details for faster future bookings, where you create a profile
Prepare quotes and invoices
Manage subscriptions
Provide customer support
Improve our services
Keep business records
Comply with legal and accounting requirements
4. Legal Basis for Processing
We process personal information where it is necessary to provide our services, communicate with customers, fulfil bookings, process payments, comply with legal obligations, protect our business, or where you have given consent.
5. Customer Profiles
If you choose to create a profile, we may save selected details such as your name, contact details, vehicle details, number plate, and usual location or parking bay.
This is done to make future bookings faster and easier.
You may sign out or request that your profile information be corrected or deleted, subject to any legal or business recordkeeping requirements.
6. Payment Information
Eco Shine Auto Spa may use third-party payment providers, such as Ozow or other approved payment platforms.
We do not store your full banking card details on our website.
Payment providers may process payment-related information according to their own privacy and security policies.
7. Sharing of Personal Information
We may share personal information only where necessary with:
Payment providers
Website and booking system providers
Cloud hosting or database providers
Email or SMS service providers
Staff or contractors who help provide the service
Professional advisors, where required
Regulators or authorities, where required by law
We do not sell your personal information.
8. Storage and Security
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no website, database, or online system can be guaranteed to be completely secure.
9. Retention of Information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, unless we are required or allowed by law to keep it for longer.
Booking, payment, and invoice records may be kept for accounting, tax, legal, and business record purposes.
10. Your Rights
You may request that we:
Confirm what personal information we hold about you
Correct or update your personal information
Delete your personal information, where legally possible
Object to certain processing
Withdraw consent, where processing is based on consent
To make a request, contact us using the details below.
11. Marketing Communications
We may send service-related messages about bookings, payments, subscriptions, or important updates.
We will only send promotional marketing messages where permitted by law or where you have agreed to receive them.
You may opt out of marketing messages at any time.
12. Children’s Information
Our services are intended for adults or persons who are legally able to make bookings and payments.
We do not knowingly collect personal information from children without appropriate consent.
13. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve website performance and user experience.
You can adjust your browser settings to block cookies, but some website features may not work correctly.
14. Changes to This Policy
We may update this Privacy and POPIA Policy from time to time.
The latest version will be available on our website.
15. Contact Details
For privacy questions or personal information requests, contact:
Eco Shine Auto Spa
Email: info@ecoshineautospa.com
WhatsApp: +27 72 685 6159
